Health Companion

Frequently Asked Questions about Stabilix® Health Companion® Medical Expense Manager

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What is Stabilix® Health Companion® all about?

Stabilix® Health Companion® is a desktop medical expense manager application intended for consumers to manage their healthcare and related expenditures with special assistance in administering healthcare savings and spending accounts.

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What is unique about Stabilix® Health Companion®?

The medical expense manager provides you with the tools that empower you not only to assemble data, but to act, plan, analyze, visualize, and explore the insurance world. It puts you in control of your healthcare and you don't have to lose this control when you change employers, insurance companies, or providers.

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From where do I get information about Health Companion®?

You can get information on Health Companion® by going to the website http://hc.stabilix.com/ or viewing the demo under 'Help' menu.

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How do I get started using Health Companion®?

The medical expense manager has a setup Wizard that will automatically take you through all of the initial functions that need to be completed so that you can fully utilize the capabilities of this tool. Although it is not required for you to use this setup Wizard, it is recommended; to reduce future questions and enhance your Health Companion® experience.

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What is the minimum system requirement for running Health Companion®?

Health Companion® is designed to work with Microsoft Windows and Macintosh operating systems. Please see the minimum system requirements below.

1. Windows
  • Win 2000/XP/Vista - 32-bit
    Note: Only Health Companion® 2.00.01 or later versions can be run on Vista.
  • 400 MHz Pentium
  • 256 MB of RAM
  • 250 MB free disk space for software installation
  • 2x CD-ROM
  • 16-bit sound card or SoundBlaster compatible
  • 56 Kbps modem
  • 1024x768 monitor resolution
  • Adobe Acrobat reader 5.0 or higher
2. Macintosh
  • J2SE 5.0 or greater (download from http://www.apple.com if required)
  • Mac OSX 10.4.X(Tiger) version
  • 256 MB of RAM
    Note: Only Health Companion® 2.00.01 or later versions can be run on Macintosh.

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I have purchased a new computer. How do I move Health Companion® to the new computer?

You can install Health Companion® unto your new computer by doing the following:

  1. Download a new version of the application from http://hc.stabilix.com/
  2. Enter your previously registered license key and email
  3. Make a backup of your data on the old machine using Backup Health Companion® on the Administration menu. Make a note of the location where the backup file is saved.
  4. Transfer the backup file (.shc) to the new machine
  5. Restore backup using Restore Health Companion® on the Administration menu.

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What do I do if my email address has changed?

Health Companion® has three places where your email ID is recorded:

  1. At the time of purchasing Health Companion®
  2. Health Companion® Desktop Registration
  3. Mail Client Integration

1. The email ID provided at the time of purchasing Health Companion® is recorded in the Licensee Email field along with the License Key in the License tab within Health Companion® Setup. The system checks whether this email ID and license key match before launching the application. So this ID should not be changed unless you have been issued a license key to match the new email ID.

2. The email ID provided at the time of registration is recorded in your profile accessible through the Portal (Registration Information -> Edit Your Profile). This email ID is independent of the ID provided at the time of purchasing the application. Health Companion® sends Event Reminders, Forum updates, etc. to this ID. It can be changed at any time.

3. The third place where you can provide and record an email ID is within the Export Reminder Email section under Mail Client Integration (Administration menu -> Health Companion® Options). This allows MS-Outlook users to have the email reminders integrated with MS-Outlook‘s Calendar. This ID can also be changed at any time.

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My children are covered under both my wife's and my insurance policies. Can Health Companion® track multiple policies on the same person?

Absolutely, Health Companion® allows you to setup an unlimited amount of policies on each individual. Policies can be setup as primary, secondary, and tertiary for each person under each policy, based on the rules of your specific state. Benefit accumulators (out-of-pocket maximums and deductibles) will be tracked individually and for the family under each policy. The flexibility inherent in Health Companion's reporting and inquiry capabilities allow you to segregate or combine information from multiple policies based on your specific needs.

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I have both an HSA (Health Savings Account) and FSA (Flexible Spending Account); can Health Companion® help me get reimbursed for medical expenses associated with these accounts?

The medical expense manager allows you setup, post expenses, and track expenses against multiple Health Accounts. Additionally, there is an automated submission feature that allows you to report on and send in your medical expenses to the appropriate Health Account Administrators for reimbursement. Although Health Companion® can automatically submit all previously unsubmitted expenses for reimbursement, it also allows you the flexibility to customize the submission process to meet your specific needs.

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I find it very confusing trying to keep track of all my medical expenses, and which ones were submitted and paid from one of my Health Accounts; can Health Companion® help me out?

Yes, Health Companion® will track all of your medical expenses through the entire submission/reimbursement cycle with your Health Account Administrator. The submission process is automated and easy to do. Health Companion® will even keep track of these expenses until the actual payment is received, at which time the balance in your Health Account will be automatically credited to reflect the payment. Through the reporting and inquiry tools, you will be able to know the exact status of every Health Account and the medical expenses associated with them.

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Because of an accident, I have become temporarily disabled. I have an income replacement policy just for this instance. Can I track this type of account on Health Companion®?

Yes, an unlimited number of Health Accounts can be created and tracked within Health Companion®. Associated expenses can be segregated by each account to allow for maximum flexibility and tracking capabilities.

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I have an autistic child who receives a grant for some of his health expenses. Can Health Companion® assist me in managing these funds?

Just as with HSA, HRA, and FSA accounts, Health Companion® allows the flexibility for you to setup custom accounts based on your unique funding arrangements. Your specific example can be easily setup and administered through the product's standard functions and reporting.

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Over the last year my family has had a large amount of medical expenses. Because of this, it is important for me to track my out-of-pocket maximums for multiple policies to ensure I am receiving proper reimbursement from my insurance carriers; can Health Companion® assist me in doing this?

Yes, based on the specific rules for each of your insurance policies, Health Companion® will assist you in tracking your out-of-pocket maximums as well as your deductibles. Up-to-date benefit accumulator information is available to you at any time so that you are always current as to where you stand on each policy's benefit levels.

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I am on a weight loss program and my husband is trying to reduce his cholesterol level. Can Health Companion® help us monitor our progress?

Yes, Health Companion® offers Personal Health Records for tracking, viewing and analyzing various health statistics, amongst many others, it also includes: calorie intake; cholesterol level and weight.

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Prescription refills, doctor appointments, premium payments; it is very difficult for me to stay on top of all these items. Can Health Companion® help me with this?

For keeping track of events, use the Event Reminders feature. It lists scheduled events from you Calendar - ordered chronologically – from closest upcoming event to farthest. Event Reminders can be seen in two places: Desktop Event Reminder and Startup Event Reminder Window. Startup Event Reminder Window can be activated by checking 'Display Calendar Reminder' found under 'Reminders' in Administration -> Health Companion® Setup -> Health Companion® Options. If you check the 'Email Calendar Reminder' option in Health Companion®'s Setup, you will receive alerts in your email. Specifically for prescription refill reminders, check the 'Refill reminder required? Email notice, how many days prior to refill?' option within the 'Drug Expense' tab in 'Health Expenses and Payments'.

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